Shipping, Delivery & Collection

Delivery

IPL arranges deliveries through available independent courier services. Delivery availability depends on the destination, package size, weight, courier coverage and any service restrictions. The applicable delivery charge will be shown at checkout or confirmed before payment where a separate arrangement is required.

Delivery times are estimates and may vary according to the courier, destination, public holidays, weather and other circumstances outside IPL’s reasonable control. Where an estimated delivery period is available, it will be provided when the delivery arrangement is confirmed.

Collection

Eligible prepaid orders may be collected from IPL free of charge. Customers should wait until IPL confirms that the order is ready and provides collection instructions before visiting.

Getting Your Delivery Right

Customers are responsible for providing a complete and accurate delivery address, telephone number and any directions reasonably required to complete the delivery. Additional delivery charges may apply if another delivery attempt is required because incorrect or incomplete information was supplied or the recipient was unavailable.

When Your Order Arrives

Customers should inspect their order as soon as reasonably possible after delivery or collection. If an item is damaged, incorrect or missing, please contact IPL promptly with the order number and details of the issue. Photographs may be requested where appropriate.

Large, Commercial & Export Orders

Large case orders, wholesale purchases, corporate orders, hampers and other unusually large purchases may require separate delivery arrangements. Regional and export orders are handled separately so that shipping, documentation, payment and other requirements can be confirmed before the order is accepted.