Terms & Conditions

Prices and Purchasing Options

Unless otherwise stated, website prices are shown in Trinidad and Tobago Dollars. Prices displayed to customers are intended to represent the selling price payable for the selected product. Selected products may be available at both retail and full-case pricing. The qualifying quantity and applicable price will be shown on the relevant product page or during checkout.

Case pricing does not automatically create a wholesale account or entitle the customer to specially negotiated wholesale terms. Businesses requiring larger quantities, recurring supply or individual quotations should contact IPL directly.

Product Availability and Information

All orders are subject to product availability. A product shown as available may become unavailable before an order is prepared because of simultaneous sales, stock adjustments or other inventory changes. If IPL cannot supply an ordered item, the customer will be contacted and an appropriate option will be offered, which may include an alternative, removal of the item, store credit where agreed or a refund.

IPL aims to provide accurate product names, pack sizes, descriptions, prices and images. Manufacturers may change packaging, labelling, ingredients or product presentation. Where a particular ingredient, specification or characteristic is important, customers should review the current manufacturer packaging or contact IPL before purchasing.

Orders and Acceptance

Submitting an order through the website constitutes an offer to purchase the selected products. An automated acknowledgement confirms receipt of the order but does not necessarily mean that the order has been accepted. IPL may need to verify payment, stock, delivery information or other order details before processing.

IPL may decline or cancel an order where there is a legitimate reason, including unavailable stock, an obvious pricing or technical error, inability to verify payment, suspected fraud, an incomplete delivery address, an unfulfillable quantity, misuse of a promotion or another operational or legal issue. Where IPL cancels a paid order, the affected amount will be refunded or otherwise resolved with the customer.

Payments

Only payment methods displayed at checkout or specifically approved by IPL are available for a particular order. Payment must be completed or otherwise approved before IPL is required to dispatch an order. Bank transfers and other manually verified payments may remain pending until IPL confirms receipt.

Where IPL offers payment in United States Dollars or another special payment arrangement, the applicable amount and any related terms will be displayed or communicated before payment is completed.

Pricing Errors and Promotions

IPL makes reasonable efforts to keep website prices accurate. If an obvious pricing or technical error occurs, IPL may contact the customer before fulfilment and offer the option to proceed at the correct price or cancel the affected item or order for an appropriate refund.

Promotions, coupon codes, delivery promotions, case discounts and other offers may have stated dates, qualifying products, minimum purchases, quantity limits or other conditions. Unless stated otherwise, promotional offers cannot be combined.

Delivery, Collection and Cancellations

Delivery and collection are governed by IPL’s Shipping, Delivery & Collection Policy. Delivery charges are confirmed at checkout or before payment where a separate arrangement is required. Eligible prepaid orders may be collected free of charge.

Order cancellations are governed by IPL’s Returns, Refunds & Exchanges Policy. A restocking fee may apply to an approved customer-requested cancellation after an order has already been picked, packed or prepared, subject to the conditions stated in that policy.

Special Events, Hampers and Packages

Products, gift packages and promotions offered for special events may be available only for limited periods or while stocks last. Ordering deadlines may apply. Customised hampers and specially prepared packages may have additional cancellation restrictions once preparation has begun.

Wholesale and Commercial Customers

Businesses may purchase eligible products through the website or request a separate quotation. Larger wholesale orders, recurring supply arrangements and specially negotiated transactions may be subject to additional written terms agreed with the customer.

Website Use and Intellectual Property

The IPL Trinbago website may be used for legitimate purchasing, product research and enquiries. Users must not interfere with website security or operation, attempt unauthorised access, submit fraudulent orders or payment information, misuse promotions, introduce malicious software or use the website for unlawful purposes.

Unless otherwise stated, IPL-created website text, graphics and other original materials are owned by or licensed to International Products Limited. Third-party trademarks, product images, brand names and logos remain the property of their respective owners.

Privacy, Communications and Third-Party Services

IPL may use third-party providers for payment processing, delivery, hosting, communications and other technical services. Personal information is handled in accordance with IPL’s Privacy Policy and Cookie Policy. Customers may receive transactional communications relating to orders, payments, collection, delivery, returns or account activity. Marketing communications are handled separately.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Trinidad and Tobago. Nothing in these Terms & Conditions is intended to remove or restrict rights that cannot lawfully be excluded.

These Terms & Conditions should be read together with IPL’s Shipping, Delivery & Collection Policy, Returns, Refunds & Exchanges Policy, Privacy Policy, Cookie Policy and Payment & Order Policy.