Frequently Asked Questions

Browse the available products, select the quantity required and complete the checkout process using the payment options shown on the website. Some products may be available in both retail quantities and full-case quantities.

Yes. Use the currency selector to show prices in TT$ or US$. Prices throughout the website, including the cart and checkout, follow the currency you select. US$ merchandise prices use the rate of US$1 = TT$6.80 and include a 5% discount on merchandise. Shipping is converted at the same rate and is not part of the discount. The product page and checkout show the applicable price for the selected item and quantity.

Yes. Selected products are available by the full case at the published per-case price. The qualifying case quantity and applicable price will be shown where this option is available.

No. Full-case per-case pricing on the website is a purchasing option and does not automatically create a wholesale account. Businesses requiring larger quantities, recurring supply or specially negotiated arrangements should submit a wholesale enquiry.

IPL arranges deliveries through available independent courier services. Delivery charges depend on factors such as destination, package size, weight and the courier service used. The applicable arrangement and charge will be shown at checkout or confirmed before payment where a separate arrangement is required.

Yes. Collection is free for eligible prepaid orders. Customers should wait until IPL confirms that the order is ready and provides collection instructions before visiting.

Delivery estimates are provided when the delivery arrangement is confirmed. Actual delivery times depend on the courier, destination and operating conditions and may be affected by public holidays, weather or other circumstances outside IPL’s reasonable control.

Contact IPL promptly and provide the order number, affected product and details of the issue. Photographs may be requested where appropriate. Damaged, defective, incorrect or missing items are handled under IPL’s Returns, Refunds & Exchanges Policy.

Opened food, confectionery and other consumable products cannot normally be returned because of a change of mind. Opened diapers, wipes and similar hygiene products also cannot normally be returned for change of mind. This does not prevent a customer from reporting goods that are damaged, defective or incorrectly supplied.

A customer may request cancellation before the order has been prepared. If IPL has already picked, packed or prepared the order, an approved customer-requested cancellation may be subject to a 10% restocking fee. The fee does not apply where the issue results from an IPL error, damaged goods, defective goods or another applicable right of redress.

IPL may offer hampers, gift packages and other product combinations for families, businesses and special events. Availability, contents and preparation times depend on the offer. Custom and corporate requirements can be submitted through the relevant enquiry form.

Yes. Supermarkets, groceries, retailers, wholesalers, corporate customers and other businesses can contact IPL about product availability, case quantities, larger orders and recurring supply requirements.

IPL considers selected regional and export enquiries. These arrangements are handled separately from normal website delivery so that quantities, shipping, documentation, payment and other requirements can be confirmed before the order is accepted.

Use the Contact IPL page and select the enquiry type that best matches your request. For an existing order, include the order number wherever possible.