How can we help?
Find answers about orders, delivery, collection, returns, wholesale enquiries and IPL website policies.
Orders & Support
Choose a topic for practical information about shopping with IPL or getting support.
6 topics
Frequently Asked Questions
Quick answers about ordering, prices, case purchases, delivery, collection, returns, hampers and business enquiries.
Shipping, Delivery & Collection
Information about delivery arrangements, collection, delivery charges and receiving your order.
Returns, Refunds & Exchanges
Information about damaged or incorrect goods, change-of-mind returns, cancellations, refunds and eligible exchanges.
Payment & Orders
Information about website prices, payment methods, order confirmation, unavailable items, delivery charges and collection orders.
Wholesale & Business
Wholesale supply, corporate orders, and regional and export enquiries for eligible business customers.
Contact IPL
Contact IPL for product questions, order assistance, delivery, collection, hampers, packages and business enquiries.
Policies & Website
Read the policies that explain website use, privacy, cookies and product information.
4 policies
Terms & Conditions
The terms governing use of the IPL Trinbago website and purchases made through the website.
Privacy Policy
How IPL collects, uses, stores and protects personal information provided through the website and related customer interactions.
Cookie Policy
How cookies and similar technologies may be used to operate the online store, support security and manage optional website functions.
Website & Product Disclaimer
Important information about product images, descriptions, ingredients, allergens, suitability, availability and third-party brand material.
Still need help?
If you cannot find the answer you need, contact IPL and choose the enquiry type that best matches your request.