Payment & Orders

Protect your payment information. Customers should not send complete card numbers or card security codes through ordinary email, WhatsApp or website enquiry forms.

Currency and Website Prices

Website prices are displayed in Trinidad and Tobago Dollars unless another currency is specifically stated. The product page and checkout will show the price applicable to the selected product and quantity.

Retail and Case Pricing

Selected products may be purchased in retail quantities or by the full case at a reduced per-case price. The qualifying case quantity and applicable price will be shown where this option is available. Unless IPL specifically offers mixed-case pricing, different products cannot normally be combined to create a qualifying case.

Payment Methods

Only payment methods displayed at checkout or specifically approved by IPL are available for a particular order. Depending on the order, these may include electronic payment, bank transfer or another approved method. Where IPL offers an alternative currency or special payment arrangement, the amount and applicable terms will be confirmed before payment.

Order Confirmation and Acceptance

After an online order is submitted, the customer should receive an acknowledgement showing the order details available at that stage. IPL may still need to verify payment, stock availability, delivery information, unusually large quantities or promotional eligibility before the order is accepted for fulfilment.

Unavailable Items

If an ordered item becomes unavailable, IPL will contact the customer. Depending on the circumstances, the customer may choose an available alternative, removal of the item, store credit where agreed or a refund for the unavailable item. IPL will not automatically substitute an ordinary individual product without informing the customer.

Changing or Cancelling an Order

Customers should contact IPL as soon as possible if they wish to change an order. Changes can normally be made only before the order has been substantially prepared or dispatched. Cancellation conditions, including any applicable restocking fee after picking and packing, are set out in the Returns, Refunds & Exchanges Policy.

Delivery Charges

Where delivery is selected, the applicable delivery charge will be shown at checkout or confirmed before payment where a separate arrangement is required. Large, bulk, commercial or specially handled orders may require an individual delivery arrangement.

Collection Orders

Eligible prepaid orders may be collected directly from IPL free of charge. Customers should wait until IPL confirms that the order is ready and provides collection instructions before visiting.

Payment Security and Failed Payments

Electronic payments may be processed by third-party payment providers. Customers should not send complete card numbers or card security codes through ordinary email, WhatsApp or website enquiry forms. If payment fails or remains incomplete, IPL may place the order on hold, request another approved payment method or cancel the unpaid order after a reasonable period.

Refund Payments

Where IPL approves a monetary refund, it will normally be returned using the original payment method where practical. Processing time after IPL issues a refund may depend on the bank, card issuer or payment provider.

Receipts and Order Enquiries

Customers should retain their order confirmation, receipt or invoice as proof of purchase. When contacting IPL about an existing order, provide the order number wherever possible.